At Plaude, we respect your privacy and are committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, and share information when you use our AI-powered customer service chatbot platform ("Platform"). By using the Platform, you agree to the collection and use of information as outlined in this policy. 1. Information We Collect We collect two types of information: personal information and non-personal information. 1.1 Personal Information Personal information is information that identifies or can be used to identify an individual or business. This may include: Business information: Company name, email address, phone number, and other contact details. Customer data: Information about your customers collected through interactions with the chatbot (e.g., names, emails, inquiry details). Account information: Login credentials, account settings, and subscription details. 1.2 Non-Personal Information Non-personal information is data that cannot be used to identify an individual or business. This may include: Usage data: Information about how the Platform is accessed and used, such as IP addresses, browser types, device information, and pages viewed. Aggregated data: Data that is combined with information from other users in a way that does not reveal personal details. 2. How We Use Information We use the information we collect for the following purposes: 2.1 Providing the Platform To deliver and maintain the functionality of our chatbot services. To process and respond to customer inquiries on behalf of your business. 2.2 Improving the Platform To analyze usage patterns to improve the AI chatbot's performance. To develop new features, services, and tools based on usage data and feedback. 2.3 Business Communications To communicate with you regarding updates, promotions, or changes to the Platform. To provide customer support and respond to your inquiries. 2.4 Compliance and Legal Obligations To ensure compliance with applicable laws, regulations, and legal processes. To prevent fraud, abuse, or violations of our Terms of Service. 3. How We Share Information We do not sell or rent your personal information. However, we may share information in the following circumstances: 3.1 With Service Providers We may share personal and non-personal information with third-party service providers who help us operate, maintain, and improve the Platform (e.g., hosting services, data analysis, and customer support). 3.2 With Your Customers Your customers’ personal information, including their inquiries, will be processed through the chatbot to provide customer service on your behalf. It is your responsibility to ensure your customers are aware of how their information is handled. 3.3 For Legal Reasons We may disclose personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to: Comply with legal obligations. Protect and defend the rights or property of Plaude. Prevent fraud or abuse of our services. 4. Data Security We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. 5. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. 6. Your Privacy Rights Depending on your location, you may have certain rights regarding your personal information, including: Access: You may request access to the personal information we hold about you. Correction: You may request to correct or update inaccurate information. Deletion: You may request to delete your personal information, subject to certain exceptions. Opt-out: You may opt-out of certain data collection practices, such as marketing communications. To exercise any of these rights, please contact us at hey@plaudeai.com. 7. Children’s Privacy Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18, we will take steps to delete the information as soon as possible. 8. International Data Transfers If you are accessing the Platform from outside of Argentina, your personal information may be transferred to and processed in countries other than your own. By using the Platform, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. 10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at hey@plaudeai.com.