Welcome to Plaude! These Terms of Service ("Terms") govern your access and use of our AI-powered customer service chatbot platform designed for B2C businesses ("Platform"). By using the Platform, you agree to comply with these Terms. If you do not agree, you may not use the Platform. 1. Overview of Services Plaude provides businesses with an AI-powered chatbot service to automate and enhance customer service interactions. Our chatbot can respond to customer queries, provide support, and assist in resolving common issues on behalf of your business. While the chatbot provides automated responses, Plaude makes no guarantee that all responses will be accurate, complete, or timely. 2. Eligibility To use the Platform, you must: Be a registered business offering services directly to consumers (B2C). Be at least 18 years old or the legal age of majority in your jurisdiction. Have the authority to enter into agreements on behalf of the business. 3. Business Account Registration Businesses must create an account to access the Platform. By registering, you agree to provide truthful and complete information about your business and keep this information updated. You are responsible for maintaining the security of your account credentials and all activity that occurs under your account. 4. Use of the Platform The Platform is provided to automate customer service functions for your business. You are responsible for configuring the chatbot and ensuring that it meets the needs of your customers. The chatbot is intended for informational and customer support purposes only. It should not be used for critical or emergency services. You agree that you will not misuse the Platform, including but not limited to using it for illegal or unethical purposes, or transmitting harmful content to users. 5. Limitations of AI Capabilities The chatbot uses artificial intelligence to generate responses to customer inquiries, but it may not always provide accurate or contextually appropriate answers. You acknowledge that: AI responses are based on the data and configurations you provide. Plaude does not warrant the accuracy, completeness, or timeliness of responses generated by the chatbot. 6. Data Privacy and Security We take data privacy and security seriously. Our collection and use of personal information are governed by our Privacy Policy. By using the Platform, you consent to the collection and use of information as outlined in the Privacy Policy. It is your responsibility to ensure compliance with applicable data protection laws when using the Platform for your business. 7. Fees and Payment Plaude may offer free or paid subscription plans for using the Platform. By selecting a paid plan, you agree to pay all applicable fees. Pricing and payment terms will be specified when you select a subscription. Failure to pay may result in suspension or termination of your access to the Platform. 8. Termination You may cancel your account at any time. Plaude reserves the right to suspend or terminate your access to the Platform at our discretion if we believe you are in violation of these Terms or any applicable laws. 9. Disclaimer of Warranties The Platform is provided "as is" and "as available." Plaude makes no warranties, express or implied, regarding the performance, availability, or reliability of the Platform. We do not guarantee that the Platform will be error-free or uninterrupted. 10. Limitation of Liability To the maximum extent permitted by law, Plaude shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to lost profits or damages resulting from use of or inability to use the Platform. 11. Changes to These Terms We may modify these Terms at any time by posting an updated version on our website or within the Platform. Continued use of the Platform after changes are posted constitutes your acceptance of the modified Terms. 12. Contact Information If you have any questions or concerns regarding these Terms, please contact us at hey@plaudeai.com.